Let your inner stan go wild. Follow your instinct.
About
TheInstinctPH is an online shop for K-Pop merchandise established in 2020. We offer the latest releases from the biggest groups for the lowest prices in the market.
Order Process
1. Submit the order form
Before filling up the Order Form, make sure to read the Terms and Conditions carefully. Completely fill out the order form of your desired product with accurate information and double check before hitting Submit.
2. Wait for the confirmation email
Within 36 hours of sending your order, you should receive an email with an order summary, total amount due, and payment instructions. If you don't receive one, let us know immediately so we can rectify the situation.
3. Pay for your order
When you receive the confirmation email, you can now pay for the item in full until the DOP. Make sure to take note of the transaction code and take a picture/screenshot of the receipt.
4. Submit the payment form
Immediately after payment, fill up the Payment Form with the details of your order and your payment so that your transaction can be accounted for.
5. Wait for the shipping update email
Around a week or two before the albums arrive in the Philippines, we will be sending you an email with the expected arrival date and the details regarding shipping. Please get back to us if any of your shipping details have changed.
6. Pay the local shipping fee
You will be informed about the LSF in the shipping update email. It will vary depending on the number of albums you order and your location. You should also take note of the transaction code of the payment and take a picture/screenshot of the receipt.
7. Submit the payment form
Submit the Payment Form with details regarding your LSF payment.
8. Wait for your order
You may check the Masterlist from time-to-time for updates regarding your order. It should be updated as soon as soon as we receive new information.
9. Leave a review
If you're happy with our service, let us know by posting a photo of your item with #TheInstinctPHReview. We'll appreciate it!
Ongoing Orders
Payment Details
BANK OF THE PHILIPPINE ISLANDS
Patricia Rivera / 2386-1485-88
GCASH
Patricia Rivera / 09178875662
ASIA UNITED BANK
Patricia Rivera / 916-10-006690-6
Upon payment, fill up the Payment Form to account for your payment as soon as possible.
Terms and Conditions
Please make sure to fully read the Terms and Conditions below before submitting any order forms. For questions and other queries, feel free to message us on Twitter and we'll get back as soon as we can!
Terms and Conditions
1. You must be fully committed when submitting the form! Cancellation of orders will NOT be accepted, so please be sure that you are willing to pay for every confirmed item.
2. Items are subject to availability. In some rare instances, the paid item may be deemed out of stock. For this, the issuing of a refund will only be made through the designated mode of payment. Kindly wait for 1-2 days for your payment to be returned.
3. Following the note above, a first-to-pay basis will be followed when securing the items. Prices stated are always ALL IN. However, the selling price is not uniform and may vary per item because it also depends on how much the supplier sells them. Local shipping fee will then be collected once the items become on-hand.
4. Delays are bound to happen so allow extra time for your orders to be processed, especially during holidays! International shipments may also take longer during peak season and any other busy periods. We will try our best to get the item to you by the prescribed period.
5. Mode of payment is only through GCash, BPI or AUB. Please wait for our email regarding the invoice and confirmation of orders.
6. Order confirmation will be sent to your email within 24 hours. Please be sure to use an active e-mail. If an email is not sent, please feel free to follow up.
7. After the DOP has passed and still no payment has been made, your order will be canceled and it will instantly be transferred to people in the waiting list! Failed transactions will result in suspension from the next group orders.
8. Given the note above, a request to cancel MAY be accepted depending on the discretion of the shop and the speed at which the request is sent. The buyer, however, will be made to pay a PHP 250 cancellation fee in order to exclude them from the list of suspended customers and a public list of Bogus Buyers.
9. Changing of details is highly discouraged to avoid any errors that may result later in the transaction. Please make sure to double check all the information before you submit the form! TheInstinctPH cannot be held liable for any wrong information sent to us by the buyer. Change-of-detail requests may be accepted before item shipment at the discretion of the shop.
10. TheInstinctPH will make sure that all packages are packed properly to make sure that the item does not incur damage on its way to the buyer. Loss, damage, and/or delay resulting from Acts of God, Force Majeure, and Acts of Government Authorities, as well as manufacturing defects of sealed items are outside the scope of the shop’s responsibility. TheInstinctPH will not be held liable for damages done by both local and international couriers. In case of damages, please file your complaints to the courier’s customer service directly.
11.When submitting replacement or refund requests, make sure to film a clear and unedited unboxing video that shows shipping information from the local courier, proof that the package is still sealed, and the product defect. TheInstinctPH will not accept any videos that have cuts or editing of any kind. In case of errors on shop’s part, we will take full responsibility and pay the rectifying shipping costs if the wrong item was delivered or in a situation wherein the information provided by the buyer was correct but was not passed over by TheInstinctPH to the local courier correctly.
Frequently Asked Questions
1. What's the difference between Sealed and Unsealed albums?
Sealed albums still have their plastic packaging from the original manufacturer, and still have all of the inclusions that have been advertised with the product. By inclusions, these are normally the CD, Photo Book, and all other loose inclusions which vary for each album. Loose inclusions usually include a random Photo Card, and a Postcard, among other things.
Unsealed albums, on the other hand, have already been opened. In the Philippine online K-Pop market, this usually means most of the loose inclusions have already been removed. Of course, this depends on the seller so make sure to check what inclusions are included before you make your decision!
2. What are POBs?
POBs stand for Pre-Order Benefits. When a comeback is announced, stans of a certain group are allowed to pre-order an album before they actually release it. As a reward, these stans get special gifts from the entertainment companies for the first-press release of the albums. These vary depending on the retailer (for example, ktown4u, withdrama, YG Select, MWave offer different POBs) and usually include posters and photo cards. This means that albums that come with POBs bought after the album has been released are usually more expensive than ones without!
3. What's the meaning of DOO, DOP, MOP, MOD, and OOS?
DOO = Deadline of Order
DOP = Deadline of Payment
MOP = Mode of Payment
MOD = Mode of Delivery
OOS = Out-Of-Stock
4. What's more expensive, Sealed or Unsealed albums?
Since Unsealed albums usually refer to albums that have its loose inclusions removed, they usually sell for a few hundred pesos in the Philippine market. Sometimes though, an Unsealed album that has complete inclusions can sell for higher than a Sealed one because some buyers are after their bias' Photo Card/random inclusion.
5. Why are your prices so cheap?
We entered the /really/ saturated market of online K-Pop shops with a goal to bring merch to stans at the BEST prices. For unreleased albums, we bulk buy directly from retailers and negotiate so we can get a good deal for all parties involved. Released albums are cheap because we search for the best possible suppliers and bulk buy deals before they run out. This may mean that your order will come from resellers and not direct retailers. We will let you know the case when we post our Group Order. We also canvass the prevailing market price of a particular item first to see if we can offer it at a competitive price! Please continue supporting our shop and expect bigger and better deals in the future!
6. Will you provide updates regarding the status of our orders?
Yes! We’ll try to give proof once we get it from our supplier & KR address. We’re customers too, so we understand the apprehension when it comes to buying online. We’ll do our best to make sure your buying experience is as stress-free as possible. All status updates can be found in the Masterlist which is linked in the homepage.
7. When will I pay the LSF?
LSF will only be required once the items arrive at our Philippine address. Expect an email detailing the amount to be paid around a week before expected arrival at the Philippines.
8. Do you allow the cancellation of orders?
As stated in our Terms and Conditions, we do not accept the cancellation of orders so please make sure you are willing to pay before submitting any order form. For extreme cases, we MAY accept a request to cancel but a PHP 250 cancellation fee will be required.
9. I made a mistake in the form. Can I resubmit it?
Please do not resubmit your form. As stated in our Terms and Conditions, the buyer should have ensured that no errors are made upon submission of the form. Please drop us a message on Twitter and we will correct the details.
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